HSeLanD Support

This section will help troubleshoot problems logging in or guide you through the HSeLanD registration process.

Select a desired heading for more information.

Example of how the sign in box area looks highlighting the forgot password
  1. Select Forgot Password on the Sign In screen.
  2. Enter your email address.
  3. Select the Submit button.
  4. You will then receive a password reset link via email.
    1. This link can only be used to change the password once.
    2. The password must be between 6-15 characters in length.
    3. Be sure to check the Junk/Spam section of your mailbox as emails can sometimes end up there.
  5. Select the link (or copy and paste it into your browser) to go to the Password Reset screen.
  6. Enter your new password.
  7. Once you are shown a confirmation message that the password has been changed, you can now sign into HSeLanD.

Example of how the sign in box area looks highlighting the forgot username link
  1. Select Forgot Username on the sign in screen.
  2. Enter your email address.
  3. Select the Submit button.
  4. You will then receive your username via email.
    1. Be sure to check the Junk/Spam section of your mailbox as emails can sometimes end up there.

Everyone in the HSE is required to have their own unique account with their own email address, i.e. you cannot share an account with a colleague(s).

Example of how the sign in box area looks highlighting the register button
  1. Select Register on the sign in screen.
  2. Read our Privacy Policy and select Continue at the bottom of the screen.
  3. You will be taken to the Registration screen where you can enter your personal details.

Consider the following while creating your account:

  • Email address - you must use your own personal or work email address and not that of a colleague or office. If you do not have an email address, then select the link next to the email field to find a free email service.
  • Choose a Username / Password - enter a unique Username and Password - something you can easily remember. For example, enter 'your name' and 'your year of birth' (Joebloggs1981). You will enter these details each time you sign into HSeLanD.
  • Select a security question - you will be asked to answer this question if you contact HSeLanD support.
  1. Select the Continue button once you have entered your details.
  2. You will be taken to the Organisation, Group or Status screen where you must select the one option that applies from either Section A or Section B.

  • Hospital Group - select this option if you work within any of the 7 acute hospital groups, listed when you select View.
  • Community Healthcare Organisation - select this option if you work in any of the 9 Community Healthcare Organisations, listed when you select View.
  • Corporate & Health Business Services (HBS) - select this option if you work for any of the HSE's Health Business Services or Business Units, listed when you select View.
  • Tusla - select this option if you are employed directly by Tusla.
  • 'Other Funded Services' (Section 38 and Section 39 Organisations) - Register here if you work for a Charity, Community Group, Association, Home,Trust etc (Partially or fully funded through the HSE).

  • I am a Student - if you are a student in an Irish University or College (and are not on placement in any of the organisation groups in Section A).
  • Agency Staff - if you are employed through an agency.
  • NCHD Intake - if you are a pre-registration doctor taking part in the NCDH process.
  • General Practitioner (GP) - if you are a General Practitioner.

Job Group

If you know your Grade number:

  1. Answer Yes.
  2. Select Search and, if a match is found, your job role will be displayed.
  3. Select your job role.
  4. Select the tick box to confirm your information is accurate.
  5. Select Finish.

If you do not know you Grade number, or no match is found when you search for your code.

  1. Answer No.
  2. Select a Staff Category and grade Group to find your job role.
  3. Select your job role (or closest available option) from the list.
  4. Select the tick box to confirm your information is accurate.
  5. Select Finish.

If you have not received the verification email:

Please ensure there are no typos in the email address you have sent this to. To resend the email try sigining into HSeLanD again and selecting the appropriate option. Be sure to check the Junk section of your mailbox as emails can sometimes end up there. Please also note mailboxes can sometimes delay the arrival of this email.

If you have received the verification email and get a message to say the page cannot be opened/displayed:

Try copying and pasting the link into your browser instead.

If you have received the verification email and get a message to say there is an error and the link has already been verified:

Please try signing into HSeLanD which should now take you through to the main page.

Learner support

If you have an urgent problem that cannot be solved with the information available to you in the support section, then please get in touch with us by using the contact form.

If you are still having technical problems, you can call our support line available from 9am-5pm Monday to Friday.
Tel 01 963 8272.

Want to know more?

Contact the HSeLanD team today to discuss your learning challenge and the available options.

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